Tips For Your Front Desk Person Episode #8

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Lisa Marie Spradley, the Front Desk Lady gives some great tips to help better communicate with patients. As a marketing professional in dentistry, I love her brand.

Lisa has worked in the dental front office for 20 years. As a consultant and speaker she trains dental teams to focus on the patient, which leads to more production and increases in office referrals.

Lisa is also a published author for such publications as DentistryIQ, The Dental Geek, AADOM Observer and other prominent dental publications.

Here was what we discussed in todays Your Dental Success podcast:

• Having great communication skills – allowing others to share their story is the best way to practice great communication skills.
• Developing systems to handle daily tasks allows the team to put the focus on their clients/patients.
• Create value in front office team members by encouraging and supporting continuing education that allows them to better serve the patients and the practice. For example, AADOM, study groups and association memberships.

Special Offer

Lisa has been so generous to also offer our listeners a complimentary 15 minute call where she will address your most critical need. Email her at lisamarie [a] frontdesklady.com and mention Your Dental Success podcast 😉

Lisa’s Website: http://www.frontdesklady.com

Lisa on Twitter: https://twitter.com/frontdesklady5

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